FAQ
WHAT IS THE MINIMUM ORDER QUANTITY (MOQ)?
Our minimum order quantity is 25 units
DO YOU PROVIDE LABELING SERVICES?
No, we do not currently provide labeling services. However, when you place an order, we can provide you with information on reputable label companies and label dimensions for your containers.
CAN I GET SAMPLES BEFORE PLACING A LARGE ORDER?
Yes, we advise all customers to purchase and try samples of our products before placing a large private label order. Samples are available on the product’s page.
ARE YOUR PRODUCTS CRUELTY-FREE AND VEGAN?
We are committed to ethical practices. Many of our products are cruelty-free and vegan. Please check the product descriptions for specific information.
HOW LONG DOES IT TAKE TO PROCESS AND SHIP MY ORDER?
Processing times vary based on order size and customization requirements. Standard private label orders typically take 2-3 weeks to process. You will receive a confirmation email when your order has shipped.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please contact us for a shipping quote.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Once an order is placed, it goes into processing immediately. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
WHAT IS YOUR RETURN POLICY?
Due to the nature of our products, we do not accept returns on orders. If you receive a damaged or incorrect item, please contact our customer service team at hello@vashbeautylabs.com within 7 days of receiving your order.
HOW DO I CONTACT CUSTOMER SUPPORT?
You can reach our customer support team through our Contact Us page or by email at hello@vashbeautylabs.comÂ